Returns, Exchanges & Refunds

Enjoy free returns, free exchanges and easy refunds on all Akito purchases.

We know ordering online can sometimes be difficult, especially when choosing professional tools that need to feel right for you. That is why you have 30 days from the date your order arrives to try and use your purchase and make sure you are completely happy with it.

If it is not right for you for any reason, you can return it for a full refund or exchange it for another product, free of charge.

To begin a return or exchange, email hello@akitoscissors.com with your order details. Before returning your purchase, please make sure it is clean and in the same condition in which you received it, together with the original packaging, accessories and included items.

Once your return has been received and inspected, we will issue your refund to the original payment method. Our team processes refunds promptly, although your bank or payment provider may take 3-5 business days for the funds to appear in your account..

What is your returns policy?

All Akito physical purchases can be returned within 30 days of delivery for a full refund.

You can try and use your purchase during this period to make sure you are completely happy with it. Before returning it, please ensure it is clean and in the same condition in which you received it, with the original packaging, accessories and included items.

Sharpening and other completed services are excluded.

Do you offer free exchanges?

Yes. You can exchange your purchase for another size, model or product within 30 days of delivery without paying a return or exchange fee.

Any difference in product price will still apply.

How do I start a return or exchange?

Email hello@akitoscissors.com with your order details and let us know whether you would like a refund or exchange.

Our team will provide the return instructions and guide you through the process.

Can I try and use my purchase before returning it?

Yes. The purpose of the 30-day guarantee is to give you time to try your purchase and make sure you are completely happy with it.

Before returning it, please make sure it is clean, undamaged and in the same condition in which you received it.

What must I return with my purchase?

Please return the product, original box or packaging, accessories and all included items.

You do not need to keep or return the outer mailing envelope or delivery bag.

How will I receive my refund?

Once your return has been received and inspected, the refund will be issued to the original payment method used for your order.

How long will my refund take?

Our team processes refunds promptly after receiving and inspecting your return.

Depending on your bank or payment provider, it may then take 3-5 business days for the funds to appear in your account.

Are sharpening services included?

No. Sharpening and other completed services are excluded from the 30-day returns and money-back guarantee.

If you experience a problem with a service you have received, email hello@akitoscissors.com and our team will review the issue.

What if I am outside the 30-day return period?

Email hello@akitoscissors.com. Returns and exchanges outside the standard 30-day period are not guaranteed, but our team will review your circumstances and explain the available options.

Returns made simple

30 days to make sure you are happy. Free returns. Free exchanges. Easy refunds. No restocking fees or unnecessary paperwork.