Returns, Exchanges & Refunds

Enjoy free returns, free exchanges and easy refunds on all Akito Scissors.

You have 30 days from the day your scissors arrive to decide if they’re right for you. If they’re not, you can return them for a full refund or exchange them for another model - completely free of charge.

Refunds: Once your return is received and inspected, we’ll issue your refund to your original payment method. Most refunds are processed immediately by our team but depending on bank or payment method processing time can take between 3–5 business days.

Returns and exchanges are simple. Simply email our team at hello@akitoscissors.com to send the scissors back in original condition. We’ll take care of the rest. No hassle, no hidden fees.

Returns, Refunds & Exchanges - FAQs.

1. What’s your returns policy?

   You can return Akito Scissors within 30 days of delivery for a full refund.

2. Do you offer exchanges?

   Yes. You can exchange within 30 days of delivery for another model.

3. What if I want to exchange for another model after 30 days?

   If you’re outside the 30-day window but still want to exchange for a different model, email hello@akitoscissors.com - our team will help and support you with the best next step.

4. Are returns free?

   Yes - free returns on all Akito Scissors.

5. Are exchanges free?

   Yes - free exchanges on all Akito Scissors.

6. Do you charge any restocking fees?

   No. No hidden fees and no restocking charges.

7. How long do I have to decide if they’re right for me?

   You have 30 days from the day your scissors arrive.

8. How do I start a return or exchange?

   Email our team at hello@akitoscissors.com and we’ll guide you through it.

9. What do I need to include in my email?

   Just tell us you want to return or exchange, and include your order details so we can help fast.

10. Do I need to print forms or fill out paperwork?

    No - it’s simple. Email us and we’ll take care of the process.

11. What condition do the scissors need to be in?

    Please send them back in original condition and packaging.

12. Can I return or exchange if I’ve tried them?

    If you’re unsure, email us - returns are based on sending the scissors back in original condition but we understand that you'll need to try them first.

13. What happens after you receive my return?

    We’ll inspect the return, then process your refund.

14. How will I receive my refund?

    Refunds go back to your original payment method.

15. How long do refunds take?

    Most are processed immediately by our team once inspected, but bank/payment processing can take 3-5 business days.

16. When does the 3-5 business days start?

    After your return is received and inspected, and we’ve issued the refund to your original payment method.

17. Can I swap for a different model instead of refunding?

    Yes - you can exchange for another model, free of charge.

18. What if I change my mind and want a refund instead of an exchange (or vice versa)?

    Email hello@akitoscissors.com and we’ll adjust it (as long as it’s within the return window and the scissors are in original condition).

19. Who do I contact if I have questions during the process?

    Email hello@akitoscissors.com - we’ll help from start to finish.

20. Are there any surprise costs I should expect?

    No. Returns/exchanges are free, refunds are easy, and there are no hidden fees.

21. What’s the simplest summary of your policy?

    30 days to decide. Free returns. Free exchanges. Easy refunds. Email hello@akitoscissors.com and we’ll handle the rest.