Risk- free shopping

We want to make shopping with Akito as enjoyable and stress-free as possible. That is why every order is supported by clear guarantees, straightforward returns and help whenever you need it.

From delivery and customs to exchanges, refunds and long-term support, we make it easier to shop with confidence wherever you are in the world.

Express worldwide shipping

Available delivery benefits include:

• Free worldwide delivery available
• Tracked shipping
• Insured shipping
• Secure protective packaging
• Delivery updates where available

Customs and import duties included

International orders should arrive without unexpected costs.

• Customs duties are prepaid by Akito
• Import taxes and charges are covered
• No surprise customs bill on delivery
• No additional payment required to release your parcel

The price shown at checkout is the price you pay.

30-day money-back guarantee

Take time to make sure your new scissors are right for you.

• Return your order within 30 days
• Receive a full refund on eligible returns
• Refunds are normally processed within 3-5 business days
• Returns must be sent back in their original condition
• Original packaging, accessories and included items should be returned

Free returns

Changed your mind or chosen the wrong model?

• Free return shipping
• Clear and straightforward returns process
• Support available throughout the return
• No unnecessary return fees

Easy refunds

Once your return has been received and approved, we keep the refund process simple.

• Refunds are returned to your original payment method
• Approved refunds are normally processed within 3-5 business days
• You will receive confirmation when your refund has been issued
• No unnecessary forms or complicated steps
• Support is available if you have any questions about your refund

Free exchanges

Finding the right size and feel matters.

• Exchange for a different size
• Exchange for another suitable model
• Free exchange shipping
• Help choosing the best replacement
• No additional exchange fees, subject to any product price difference

Lifetime warranty

Akito scissors are made for long-term professional use and are protected against manufacturing faults for life.

The warranty includes:

• Lifetime cover for manufacturing defects
• Free replacement parts where covered
• Free product inspections
• Support with faults affecting normal performance
• Repair or replacement where appropriate

The warranty does not cover accidental damage, misuse, unauthorised alterations or normal wear caused by professional use.

Secure checkout

Your payment and personal information are protected throughout checkout.

• Secure encrypted checkout
• Trusted payment providers
• Multiple payment options
• No payment details stored directly by Akito

Exceptional customer support

We are here to help you choose confidently and get the best from your scissors.

• Product and size guidance
• Help comparing models
• Support with returns and exchanges
• Warranty assistance
• Care and maintenance advice
• Help before, during and after your purchase

Shop with confidence

Free worldwide delivery is available. Customs charges are prepaid. Returns and exchanges are free. Every eligible order is also supported by a 30-day money-back guarantee and lifetime warranty assistance.

Everything is designed to make choosing Akito simple, secure and risk-free.