Risk- free shopping
We want to make shopping with Akito as enjoyable and stress-free as possible. That is why every order is supported by clear guarantees, straightforward returns and help whenever you need it.
From delivery and customs to exchanges, refunds and long-term support, we make it easier to shop with complete peace of mind wherever you are in the world.
Express worldwide shipping
Benefits include:
- Express worldwide shipping - free shipping is available
- Tracked shipping
- Insured shipping
- Secure protective packaging
- Delivery updates where available
Customs and import duties included
We cover customs duties, import taxes and applicable import charges, so there are no unexpected fees when your parcel arrives.
- Customs duties prepaid by Akito
- Import taxes and charges covered
- No surprise customs bill on delivery
- No additional payment required to release your parcel
The price shown at checkout is the price you pay.
30-day money-back guarantee
We know ordering online can sometimes be difficult, especially when choosing professional tools that need to feel right for you.
That is why you have 30 days from the date of delivery to try and use your Akito purchase and make sure you are completely happy with it.
- Return your purchase within 30 days
- Receive a full refund
- Try and use your purchase before deciding
- Return it clean and in the same condition in which you received it
- Include the original box, accessories and included items
Sharpening and other completed services are excluded.
Free returns
Changed your mind or chosen the wrong product?
- Free return shipping
- Clear and straightforward returns process
- Support throughout your return
- No return fees
Simply contact our team and we will guide you through the process.
Easy refunds
Once your return has been received and inspected, we keep the refund process simple.
- Refunds are returned to your original payment method
- Refunds are processed promptly by our team
- You will receive confirmation when your refund has been issued
- No unnecessary forms or complicated steps
- Support is available if you have questions about your refund
Depending on your bank or payment provider, it may take 3-5 business days for the funds to appear in your account after the refund has been issued.
Free exchanges
Finding the right size, model and feel matters.
- Exchange for a different size
- Exchange for another model or product
- Free exchange shipping
- Help choosing the most suitable replacement
- No exchange fees
Any difference in product price will still apply.
Lifetime warranty
Akito scissors are made for long-term professional use and are supported for life.
The lifetime warranty includes:
- Lifetime cover against manufacturing defects
- Free replacement parts where required
- Free product inspections
- Support diagnosing faults affecting normal performance
- Clear advice on suitable repair or service options
Accidental damage, misuse, unauthorised alterations, incorrect sharpening and other user-caused damage are not covered as manufacturing defects.
However, your Akito scissors remain supported for life. We will still provide free inspections, replacement-part support and advice on the best available repair or servicing options. Shipping and specialist service costs may apply where relevant.
Secure checkout
Your payment and personal information are protected throughout checkout.
- Secure encrypted checkout
- Trusted payment providers
- Multiple payment options
- Payment details are not stored directly by Akito
Exceptional customer support
We are here to help you choose with complete peace of mind and get the best from your Akito products.
- Product and size guidance
- Help comparing models
- Support with returns and exchanges
- Warranty assistance
- Care and maintenance advice
- Help before, during and after your purchase
Shop with confidence
Free worldwide delivery is available. Customs charges are prepaid. Returns and exchanges are free. All Akito physical purchases are supported by a 30-day money-back guarantee, and every pair of Akito scissors includes lifetime warranty support.
Everything is designed to make choosing Akito simple, secure and stress-free.
