30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Akito Scissors purchases.

We stand by the quality of every pair of Akito Scissors. That’s why we offer a 30-day money-back guarantee on all scissor purchases. If you’re not completely satisfied for any reason - you can return your scissors within 30 days of receiving them for a full refund. We want you to feel confident in your purchase, knowing you have time to try them out and ensure they’re the right fit for your work.

Refunds: Once your return is received and inspected, we’ll issue your refund to your original payment method. Most refunds are processed immediately by our team but depending on bank or payment method processing time can take between 3–5 business days.

How to qualify for a refund. We keep the refund processed extremely simple and easy. To qualify for a refund, scissors must be returned in their original condition and original packaging, without damage. We understand you’ll test them - that’s expected. Just wipe them clean using the cloths included in your parcel before sending them back.

30-Day Money Back Guarantee - FAQs.

1. What is the 30-day money-back guarantee?

   It means you have 30 days from the day your order arrive to try them out and decide if they’re right for you. If they’re not, you can return them for a full refund (as long as they’re returned clean with no damage).

2. Can I exchange instead of getting a refund?

   Yes - if you’d prefer a different feel or fit, you can exchange your scissors for another model within 30 days of delivery.

3. How long do I have to return my scissors?

   You can return your scissors within 30 days of receiving them for a full refund.

4. How do I start an exchange?

   Email hello@akitoscissors.com with your order details and the model you’d like to exchange to - we’ll take care of the rest.

5. What condition do the scissors need to be in for an exchange or refund?

   Please return the scissors in their original condition and original packaging, with no damage. We expect you’ll test them to see if they’re right for you, so they don’t need to be “untouched” - just wipe them clean using the cloths included in your parcel before sending them back.

6. What if I’m outside the 30-day window but still want to exchange?

   Email hello@akitoscissors.com - our team will help and support you with the best next step.

7. Do I need a reason to return them?

   No - if you’re not completely satisfied for any reason, you can return them within 30 days.

8. What items does the money-back guarantee apply to?

   It applies to all Akito Scissors purchases.

9. Can I try the scissors and still return them?

   Yes - we expect you’ll test them. Just return them in original condition and packaging, without damage, and wiped clean using the cloths included in your parcel.

10. What condition do the scissors need to be in to qualify for a refund?

    To qualify for a refund, scissors must be returned in their original condition and original packaging, without damage. Please wipe them clean with the cloths in the parcel before sending them back.

11. Do I need the original packaging?

    Yes - please return the scissors, the box, and all extras included in the parcel, but not the envelope or packaging bag. We understand you’ll likely discard that when opening.

12. What does “original condition” mean?

    It means no damage, and returned clean. We understand you’ll use them to test them out - just wipe them clean with the cloths included before returning.

13. How do I start a return for a refund?

    Contact our team by emailing hello@akitoscissors.com and we’ll guide you through the return process.

14. When will my refund be issued?

    Once your return is received and inspected, we’ll issue your refund.

15. How will I receive my refund?

    Refunds are issued back to your original payment method.

16. How long do refunds take?

    Most refunds are processed immediately by our team, but bank/payment processing can take 3–5 business days.

17. Why can refunds take 3–5 business days?

    Processing time can vary depending on your bank or payment method.

18. When does the refund timeline start?

    After your return is received and inspected, and we’ve issued the refund to your original payment method.

19. What if my refund hasn’t arrived after 5 business days?

    Check with your bank/payment provider first, then contact us at hello@akitoscissors.com and we’ll help.